GetFoxChat for Ecommerce

AI chat for your online store that answers from your own product and policy pages

GetFoxChat adds a chat bubble to every page of your store. Behind it is the GetFoxChat AI operator (it starts as Foxy; rename it and give it your own avatar). It reads your store's public pages and answers shoppers from them while they browse.

See it on your store

First month free, 100 conversations.

What the chat operator does on your store

It learns from the public pages: product pages, collections, size guides, your shipping and returns policies, and FAQ pages. It finds them through the sitemap and the links on the homepage. Shoppers ask things like:

“Does this run true to size?”“Do you ship to Australia?”“How do I send something back?”“Is this jacket waterproof?”

It answers shoppers in a chat bubble on every page, from what the site's own pages say, in the language the visitor writes in.
It points to the page that has the answer, and when that link is on the page the visitor is looking at, it highlights it.
When your pages don't have the answer, it says so and passes the conversation to you instead of guessing.
There is a Talk to a person button in the chat. When someone on your team is online, they reply from the GetFoxChat inbox; when nobody is, the visitor can leave an email address so you can follow up.
Asked whether it is a person, it says it is an AI assistant.
It comes with a default name and avatar; rename it and change the avatar anytime, and visitors see the name you pick.

Where it fits in an online store

Product questions

Shoppers ask about sizes, materials and what is included. The operator answers from the product page and your size guide, and points to the page with the detail.

Shipping and returns

Your policy pages already have the answers; most shoppers never open them. The operator answers from them and links the policy.

After hours

The chat answers from your pages at any hour. When a shopper needs you, they can leave an email address for a follow-up.

Getting it on your store

Guides for the store platform you use

There are step-by-step install guides for Shopify, WooCommerce, BigCommerce, Ecwid, PrestaShop, Magento, Wix, Squarespace and Weebly, each checked against that platform's own help pages. Shopify · WooCommerce · BigCommerce · Ecwid · PrestaShop · Magento · Wix · Squarespace · Weebly

It finds your product pages through your sitemap

When you add your store, the operator reads the pages listed in your sitemap and the pages your homepage links to, so product, size-guide and policy pages are all found without you listing them.

Questions your pages miss become a page you approve

When shoppers ask something your pages do not answer, it shows up in What visitors asked, grouped with similar questions, with a drafted help page that goes live only when you approve it.

What it does not do

It answers from your public pages. It does not look up orders, stock levels, carts or customer accounts, and it cannot change an order. When a shopper needs that, it hands the conversation to you. Running Shopify, WordPress, Wix or Squarespace? The platform pages have the exact install steps. Shopify · WordPress · Wix · Squarespace

An example on a product page

A shopper on a jacket's product page asks if it is warm enough for winter and whether they can return it if it doesn't fit. The product page lists the lining and the returns page sets out the return window, so the operator answers from both and links the returns page. The shopper then asks where their last order is. The operator can't see orders, so it says so and offers the Talk to a person button; if no one is online, the shopper leaves an email address for you to follow up.

Pages that help it answer well

The operator can only answer from what your pages say. These are the pages that make the biggest difference on an online store:

Product pages with sizes, materials and what is in the box
A size guide the product pages link to
Shipping and returns pages with the countries, times and steps written out
A contact page with how and when to reach you

Questions store owners ask us

Can it check stock or order status?

No. It answers from your public pages. It does not connect to your store's orders, stock or customer accounts.

Which store platforms does it work on?

Any store where you can add one line of code to every page. There are step-by-step guides for Shopify, WordPress with WooCommerce, Wix and Squarespace.

Does it answer in other languages?

Yes. It replies in the language the shopper writes in, answering from your pages as written.

Also in GetFoxChat

WalkthroughsRecord a task once; the operator plays the steps in the chat when asked.

Returning visitorsIt remembers what a visitor said before, on the same browser.

Spam and botsSpam and bot messages are filtered before the operator answers.

What visitors askedSee what visitors asked and what your pages didn't answer.

Every feature is on every plan; Starter and Pro cover one site and differ in conversations a month, Agency covers up to five sites and removes the GetFoxChat branding. See pricing for what each plan includes.

See it on your store first

Type the address. GetFoxChat reads the public pages and opens a preview of the operator answering from them. No account, nothing to install.

Like it? Press Keep it on my site in the preview. You get a free account with the site already set up.

Put it on your store

One line of code before the closing </body> tag. Create your free account, add the address, copy your snippet, then press Check my site.

The line looks like this. Yours has your own site ID in place of YOUR_SITE_ID:

<script src="https://getfoxchat.com/widget.js" data-site-id="YOUR_SITE_ID" defer></script>

Step-by-step guides for Shopify, WordPress, Wix, Squarespace, Webflow and other platforms.

Add GetFoxChat to your store

See it answering from your own pages first. No account needed.

First month free, 100 conversations.

See it on your store Start free See pricing