Answer prospective students on your college or course site from your own program and admissions pages
Prospective students and their families arrive with the same practical questions about entry requirements, study format, start dates and fees, often outside office hours. The GetFoxChat operator reads your program, admissions and student support pages, answers from them in the visitor's own language, and passes anything personal to your admissions team.
What prospective students and families ask on a school or course provider website
These are the questions prospective students and families typically type into a school or course provider website. Next to each: which of your pages answers it, and what the operator does with it.
“What qualifications do I need to get into this program?”
Answered from: your admissions page. It repeats the entry requirements listed for that program and links the admissions page. It does not judge whether a particular applicant meets them.
“Can I study part-time while I keep working?”
Answered from: your programs page. It checks the program page for part-time or evening options and links it. If the page does not say, it offers the Talk to a person button.
“When is the next intake for the course?”
Answered from: your key dates page. It shares the start dates your key dates page lists and highlights the link when the visitor is already on that page.
“Is financial aid or a scholarship available?”
Answered from: your fees and funding page. It points to the aid and scholarship information your fees page describes. It cannot say whether someone will qualify.
“Are the online classes live or can I watch them whenever I want?”
Answered from: your online learning page. It explains the mix of live and self-paced study your online learning page describes and links it.
“Can I transfer credits from a course I already completed somewhere else?”
Answered from: your admissions or FAQ page. It quotes your published credit transfer policy. Decisions about a specific transcript go to your admissions team through the hand-off.
“What support is there for students with a disability?”
Answered from: your student support page. It links the accessibility and support services your student support page describes and gives the contact details listed there.
“What level of English do international applicants need?”
Answered from: your international students page. It repeats the language requirements your international page publishes, and answers in the language the applicant writes in.
“Has my application been received yet?”
Answered from: your admissions contact details. It explains it cannot see applications, shares the admissions contact from your pages, and offers Talk to a person.
“Do learners get a certificate at the end of the course?”
Answered from: your programs page. It answers from what the course page says about certificates or awards on completion. If the page is silent, it says so rather than assuming.
Routing example: sending a visitor to the right page
Visitor
“My daughter is finishing school next year and is interested in your design course. What would she need to apply, and does it start in autumn?”
Operator
“Good question. The admissions page sets out what the design course asks applicants to submit and how the steps work, and the key dates page lists when the next intake begins. Here are both links. If she has a question about her own situation, you can tap Talk to a person to reach the admissions team.”
Page it points to
Admissions yourwebsite.com/admissions
A parent's first questions are about how to apply and when, and the admissions page is where the college has already answered them. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a school or course provider website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Programs and courses | /programs | Lets the operator describe what each course covers, how it is taught and what learners come away with, as written on the page. |
| Admissions | /admissions | Covers entry requirements, the documents an application asks for and how the application steps work. |
| Fees and funding | /fees | Gives the operator your published tuition, payment and financial aid information to point to instead of guessing. |
| Key dates | /dates | Answers when terms or cohorts start and when application windows open and close. |
| Online learning | /online-learning | Explains how remote study works, what a learner needs at home and how live and self-paced parts fit together. |
| Student support | /student-support | Describes accessibility help, advising and wellbeing services so the operator can link them when asked. |
| International students | /international | Handles questions about language requirements and study from abroad, in the words your admissions office uses. |
When it passes the conversation to you
- An applicant asks whether their grades or experience are good enough: the operator does not assess them and passes the question to admissions.
- Someone wants to enrol, pay a deposit or reserve a place: it explains it cannot enrol anyone and offers the Talk to a person button.
- A current student asks about their own marks, timetable or account: it says it cannot see student records and routes them to your team.
- A family raises a welfare or safeguarding concern: it gives the contact details from your support pages and hands off straight away.
It cannot enrol students, check applications or give academic or career advice. It only answers from what your public program, admissions and support pages say.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
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Your AI Operator starts as Foxy. Rename it and give it your own avatar in Settings. Plans and what each includes: pricing.