GetFoxChat adds a chat bubble to every page of your storefront. Behind it is the GetFoxChat AI operator (it starts as Foxy; rename it and give it your own avatar). It reads your store's public pages and answers shoppers from them, in their words, while they shop.
First month free, 100 conversations.
It answers from your public pages. It does not look up a shopper's order, cart or account; when a shopper needs that, it hands the conversation to you.
Questions shoppers typically type on Shopify stores, the page that answers each, and what the operator does with it.
“Does this jacket run small or should I size up?”
Answered from: the size guide or product page. Repeats the fit notes and measurements your product page or size chart gives and links it. If the page says nothing about fit, it says so instead of guessing.
“When will my order arrive if I order today?”
Answered from: your shipping policy page. Answers from the delivery times and cut-offs on your shipping policy. It cannot see a specific order, so for a placed order it offers Talk to a person.
“Can I exchange this for a different color?”
Answered from: your returns policy page. Explains your exchange rules as written and links the policy, including any window or condition the page states.
“Is this in stock in the larger size?”
Answered from: the product page. Points to the product page, where your storefront shows the variants you offer. It does not check live stock levels itself.
“Do you ship to Canada?”
Answered from: your shipping policy page. Answers from the countries your shipping page lists and links it; if a country is not mentioned, it says the page doesn't cover it.
“What is this made of?”
Answered from: the product description. Quotes the materials or ingredients from the product description and highlights the section when the shopper is already on that page.
“Do you have a discount code for first orders?”
Answered from: your offers or FAQ page. Mentions only offers your pages publish. It never invents a code.
“Where is my package? I ordered last week.”
Answered from: no public page. Says it cannot look up orders, points to any order tracking page you link in your footer, and offers Talk to a person.
Visitor
“Hi, I bought a gift and it doesn't fit. How do I send it back and can I get store credit?”
Operator
“You can send it back under the returns policy: it explains how to start a return and what you get back, whether store credit or the original payment. Here is the page with the steps.”
Page it points to
Returns policy yourstore.com/pages/returns
Shopify stores publish their returns rules on a policy page, so pointing there gives the shopper the store's own words.
Every step, requirement and note for Shopify, checked against Shopify's own docs: GetFoxChat install guide for Shopify.
Type your store's address. GetFoxChat reads your public pages and opens a preview of the operator answering from them. No account, nothing to install.
Like it? Press Keep it on my site in the preview. You get a free account with your store already set up, and the install step opens on the Shopify steps when GetFoxChat can tell your store runs on Shopify.
Billed through your Shopify account. See plans. Step by step: Shopify help.
It is one line of code that goes on every page. The snippet goes in your theme's theme.liquid file, so the bubble shows on every storefront page that uses that theme.
If you switch to a different theme later, add the snippet to that theme too.
The line looks like this. Yours has your own site ID in place of YOUR_SITE_ID:
GetFoxChat<script src="https://getfoxchat.com/widget.js" data-site-id="YOUR_SITE_ID" defer></script>
Someone else runs your store? In GetFoxChat, press Send the code to my web person: it opens an email in your own email app with the snippet and a no-login guide link. Shopify's own help page: Shopify Help: edit theme code.
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
First month free, 100 conversations.