GetFoxChat for Help desks

AI chat for your help centre that answers from your articles and hands off honestly

GetFoxChat adds a chat bubble to your help centre and site. Behind it is the GetFoxChat AI operator (it starts as Foxy; rename it and give it your own avatar). It reads your public help articles and answers customers from them, and hands the rest to your team.

See it on your help centre

First month free, 100 conversations.

What the chat operator does on your help centre

It learns from the public pages: help articles, FAQs, how-to guides, policy pages and your contact page. It finds them through the sitemap and the links on the homepage. Customers ask things like:

“How do I reset my password?”“Where do I change my billing address?”“Can I export my data?”“How do I contact support?”

It answers customers in a chat bubble on every page, from what the site's own pages say, in the language the visitor writes in.
It points to the page that has the answer, and when that link is on the page the visitor is looking at, it highlights it.
When your pages don't have the answer, it says so and passes the conversation to you instead of guessing.
There is a Talk to a person button in the chat. When someone on your team is online, they reply from the GetFoxChat inbox; when nobody is, the visitor can leave an email address so you can follow up.
Asked whether it is a person, it says it is an AI assistant.
It comes with a default name and avatar; rename it and change the avatar anytime, and visitors see the name you pick.

Where it fits for a support team

Questions your articles already answer

Many questions are covered by an article the customer didn't find. The operator answers from it and links it.

A clean handoff

When the articles don't cover it, the operator says so rather than guessing. The customer can press Talk to a person, and your team picks up the conversation in the GetFoxChat inbox with everything already said.

Knowing what to write next

The What visitors asked view shows questions the articles could not answer, and can draft a knowledge page for you to approve.

What it does not do

It answers from your public articles. It does not see a customer's account, tickets or order history, and it cannot make changes for them. Anything account-specific goes to your team.

An example in a help centre

A customer asks how to change the email address on their account. Your help centre has an article on account settings, so the operator answers from it and links it. The customer replies that the article's steps don't work for them. The operator doesn't invent a workaround; the customer presses Talk to a person, and whoever is on shift sees the whole conversation in the GetFoxChat inbox and replies there.

Pages that help it answer well

The operator can only answer from what your pages say. These are the pages that make the biggest difference on a help centre:

One article per common question, titled the way customers ask it
Clear policy pages: cancellations, billing, data and privacy
A contact page that says how to reach a person and when
Articles that are current; the operator repeats what the page says

Questions support teams ask us

Does it replace our ticketing system?

No. It answers from your articles and hands the rest to your team in the GetFoxChat inbox. It does not create tickets in another tool.

What happens when nobody is online?

The customer can leave an email address in the chat, and the conversation waits in your inbox for a reply.

Can we get alerts in Slack?

Yes. You can connect Slack and choose which conversations send an alert.

Also in GetFoxChat

WalkthroughsRecord a task once; the operator plays the steps in the chat when asked.

Returning visitorsIt remembers what a visitor said before, on the same browser.

Spam and botsSpam and bot messages are filtered before the operator answers.

What visitors askedSee what visitors asked and what your pages didn't answer.

Every feature is on every plan; Starter and Pro cover one site and differ in conversations a month, Agency covers up to five sites and removes the GetFoxChat branding. See pricing for what each plan includes.

See it on your help centre first

Type the address. GetFoxChat reads the public pages and opens a preview of the operator answering from them. No account, nothing to install.

Like it? Press Keep it on my site in the preview. You get a free account with the site already set up.

Put it on your help centre

One line of code before the closing </body> tag. Create your free account, add the address, copy your snippet, then press Check my site.

The line looks like this. Yours has your own site ID in place of YOUR_SITE_ID:

<script src="https://getfoxchat.com/widget.js" data-site-id="YOUR_SITE_ID" defer></script>

Step-by-step guides for Shopify, WordPress, Wix, Squarespace, Webflow and other platforms.

Add GetFoxChat to your help centre

See it answering from your own pages first. No account needed.

First month free, 100 conversations.

See it on your help centre Start free See pricing