Install guide: Magento Open Source / Adobe Commerce

Add GetFoxChat to your Magento Open Source / Adobe Commerce site

As of November 3, 2026, to add GetFoxChat to Magento Open Source / Adobe Commerce, paste the snippet into the Miscellaneous HTML field of the Footer section under Content, Design, Configuration in the Admin, which places it just before the closing body tag (Magento Open Source / Adobe Commerce's own guide, September 30, 2026). The video on this page shows GetFoxChat installed, tested and running in 4 minutes (watch it).

Before you start: An Admin user who can edit Content, Design, Configuration; the setting is saved per store view. source

Watch it first

GetFoxChat being installed, tested and run on a real site — Install, test and run GetFoxChat in 4 minutes

The line to add

Yours has your own site ID in place of YOUR_SITE_ID.

<script src="https://getfoxchat.com/widget.js" data-site-id="YOUR_SITE_ID" defer></script>

How do you add GetFoxChat to Magento Open Source / Adobe Commerce, step by step?

In GetFoxChat, open the install step for your site and copy your snippet. It already has your site ID in it. No account yet? Create one free.
On the Admin sidebar, go to Content, then Design, then Configuration. source
Find the store view you want and click Edit in the Action column. source
Under Other Settings, expand the Footer section. source
Paste the GetFoxChat line into the Miscellaneous HTML field. source
Click Save Configuration. source
If a cache notice appears, go to System, Tools, Cache Management and refresh the caches it lists, then check your storefront. source
Back in GetFoxChat, press Check my site. The chat switches on once GetFoxChat finds the snippet on your live pages.

Magento Open Source / Adobe Commerce's own guide: Adobe Commerce docs: page setup (Footer, Miscellaneous HTML). Checked 2026-09-30; if Magento Open Source / Adobe Commerce renames a menu, its guide has the current wording.

Magento Open Source / Adobe Commerce gotchas

JavaScript in Miscellaneous HTML must be allowed in the Content Security Policy settings, or it will not run on the Checkout pages. source
The setting is per store view, so repeat it for each store view that should show the chat. source
After a cache refresh you may also need to clear your own browser cache to see the change. source

How do you remove it later?

Go back to Content, Design, Configuration, edit the same store view, delete the GetFoxChat line from Footer, Miscellaneous HTML, click Save Configuration, and refresh the cache.

Applies to Magento Open Source and Adobe Commerce, which share this Admin guide on Experience League. The HTML Head section also has a Scripts and Style Sheets field; the Footer Miscellaneous HTML field is the one that lands before the closing body tag, which is what GetFoxChat prefers.

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