Import your Intercom help center into GetFoxChat in 3 minutes

The auto-importer reads your Intercom Articles collection, brings them into the GetFoxChat knowledge base, and has the GetFoxChat AI Operator (starts as Foxy; rename it and change the avatar anytime) answering visitor questions from them within minutes. Here is the whole process, end to end.

The 3-step process

Open the import tool in your GetFoxChat dashboard. Go to Knowledge Base, choose Import and pick Intercom. You will need an Intercom access token from a Standard or Custom app in your Intercom developer hub, and the region your workspace is in.
Run the import and watch the article count climb. GetFoxChat reads every published article in your Intercom Help Center. Each one becomes an entry in your knowledge base, grouped by its collection. The dashboard shows how many came across and lists any that failed, with the reason.
Ask your chat a few common questions. Open your site, ask the questions your visitors ask most, and check that each answer comes with the right source. If one is wrong or thin, open that entry in the knowledge base editor and fix it.

A small help centre usually comes across in a few minutes. Larger ones take longer and need nothing from you once the import has started.

What gets imported

The importer brings across every published article in your Intercom Help Center: the title, the body, the collection it sits in and a link back to the article.

Images stay where they are: an article that shows a screenshot keeps pointing at the copy hosted by Intercom. Your AI operator answers from the article text.

View counts, votes and author names are not imported. Your AI operator ranks articles by how well they match the visitor's question, not by how popular they were.

What does not get imported

Only published help articles come across. Ticket rules, saved replies, macros, automations, past conversations and article comments stay in Intercom. Articles that are not published can be added by hand in the knowledge base editor, or uploaded as a CSV of questions and answers.

What changes after import

The most visible change is that your help content becomes findable the way visitors actually search for it. Intercom's help-centre search is a keyword match. GetFoxChat retrieval is semantic, which means a visitor who types "how do I stop the monthly charge?" finds your subscription-management article even though it is titled "Managing your billing". The same content, the same visitor, finds the answer in GetFoxChat where Intercom's search misses it. Most teams notice this within the first day.

The second change is the closed loop. Your AI operator logs unanswered questions in a queue inside the GetFoxChat inbox. You answer the question once, in plain prose, and the answer becomes part of the knowledge base on save. The same workflow in Intercom runs through the article-editor surface and a publish step; in GetFoxChat it happens inline in the operator inbox in roughly fifteen minutes a week.

The third change is operational. If you are also switching the chat widget itself from Intercom Messenger to GetFoxChat, your AI operator starts handling inbound chat in the words your visitors actually use, with the imported help-centre content as the grounding source. If you are keeping Intercom Messenger and only moving the help-centre content into GetFoxChat, you can use the GetFoxChat answers programmatically via the API while leaving the visible widget alone.

Common questions

Do I need an Intercom admin to run the import?

You need an Intercom access token, which someone with access to your Intercom developer hub can make from a Standard or Custom app. You paste it and pick your region; nothing else is needed.

Will the Intercom widget conflict with GetFoxChat on my site?

No. Both can run side by side during evaluation. Most teams keep Intercom Messenger live for a week or two while spot-checking GetFoxChat's answers, then choose one as the primary visible chat surface.

How often does the import re-sync?

On demand: run the import again from the dashboard whenever your articles change. Each run updates the entries it imported before and adds new articles.

What if I edit an article in GetFoxChat after import?

Re-running the import replaces the imported entries with the latest version from your help centre, so an edit you made in GetFoxChat to an imported entry is overwritten. Put your own additions in separate entries, or make the change in your help centre first.

Can I import multiple Intercom workspaces?

Yes. Import each workspace into its own site in GetFoxChat, with that workspace's access token. The Agency plan covers up to five sites.

Will I lose my chat history?

Your past Intercom conversations stay in Intercom. GetFoxChat does not delete or import your old transcripts, so nothing is lost. New conversations start fresh in GetFoxChat from the moment you install the widget.

How long does the migration take?

The technical part, adding the GetFoxChat snippet and removing the Messenger, takes a few minutes. Bringing over your Articles and refining answers usually takes under an hour. You go live the moment the snippet is in place.

Do I need a developer?

No. If you can paste a line of HTML before the closing body tag, or add a snippet through your site builder or tag manager, you can install GetFoxChat yourself.