Import your Help Scout help center into GetFoxChat in 3 minutes

The auto-importer reads your Help Scout Docs collection, brings every article into the GetFoxChat knowledge base, and has the GetFoxChat AI Operator (starts as Foxy; rename it and change the avatar anytime) answering visitor questions from them within minutes. Here is the whole process, end to end.

The 3-step process

Open the import tool in your GetFoxChat dashboard. Go to Knowledge Base, choose Import and pick Help Scout. You will need a Help Scout Docs API key (from your Help Scout profile), and optionally one collection ID if you only want part of your Docs.
Run the import and watch the article count climb. GetFoxChat reads every published article in your Help Scout Docs. Each one becomes an entry in your knowledge base, grouped by its category. The dashboard shows how many came across and lists any that failed, with the reason.
Ask your chat a few common questions. Open your site, ask the questions your visitors ask most, and check that each answer comes with the right source. If one is wrong or thin, open that entry in the knowledge base editor and fix it.

A small help centre usually comes across in a few minutes. Larger ones take longer and need nothing from you once the import has started.

What gets imported

The importer brings across every published article in your Help Scout Docs: the title, the body, the category it sits in, its keywords and a link back to the article.

Images stay where they are: an article that shows a screenshot keeps pointing at the copy hosted by Help Scout. Your AI operator answers from the article text.

View counts, votes and author names are not imported. Your AI operator ranks articles by how well they match the visitor's question, not by how popular they were.

What does not get imported

Only published help articles come across. Ticket rules, saved replies, macros, automations, past conversations and article comments stay in Help Scout. Articles that are not published can be added by hand in the knowledge base editor, or uploaded as a CSV of questions and answers.

What changes after import

The first change is retrieval quality. Help Scout Docs search is a keyword match against titles and tags. GetFoxChat retrieval is semantic, which means a visitor who types "how do I get my data out before cancelling?" finds your data-export article even though it is titled "Exporting your workspace". Same content, same visitor, different surface, materially better hit rate. Most teams notice the difference within the first day.

The second change is the closed loop. When your AI operator could not answer, the question lands in the unanswered list in your GetFoxChat dashboard. You answer once in plain prose and the answer becomes part of the knowledge base on save. In Help Scout the equivalent path runs through the Docs article editor plus a publish step; in GetFoxChat it closes inline inside the operator inbox in roughly fifteen minutes a week.

The third change is operational. Help Scout's shared inbox can continue running for email-shaped support while GetFoxChat handles web-chat-shaped help on the site. This is the most common steady state for teams migrating gradually. Some teams eventually move their email support to a dedicated email-first tool and consolidate everything else in GetFoxChat, but that is a longer arc.

Common questions

Do I need a Help Scout admin to run the import?

You need a Help Scout Docs API key, which you find in your Help Scout profile. You paste it, optionally with one collection ID; nothing else is needed.

Can I keep Help Scout's shared inbox?

Yes. The most common steady state is Help Scout for email support, GetFoxChat for in-site chat and help content. Both run cleanly side by side.

How often does the import re-sync?

On demand: run the import again from the dashboard whenever your articles change. Each run updates the entries it imported before and adds new articles.

What about Beacon and Saved Replies?

Beacon is a Help-Scout-side widget that does not transfer. Saved Replies are inbox-side templates and stay in Help Scout. GetFoxChat's retrieval-grounded answers replace most Saved Reply use cases natively from your Docs content.

What if I edit an article in GetFoxChat after import?

Re-running the import replaces the imported entries with the latest version from your help centre, so an edit you made in GetFoxChat to an imported entry is overwritten. Put your own additions in separate entries, or make the change in your help centre first.

Will I lose my chat history?

Your past Help Scout conversations stay in Help Scout. GetFoxChat does not delete or import your old transcripts, so nothing is lost. New conversations start fresh in GetFoxChat from the moment you install the widget.

How long does the migration take?

The technical part, adding the GetFoxChat snippet and removing the Beacon, takes a few minutes. Bringing over your Docs and refining answers usually takes under an hour. You go live the moment the snippet is in place.

Do I need a developer?

No. If you can paste a line of HTML before the closing body tag, or add a snippet through your site builder or tag manager, you can install GetFoxChat yourself.